Privacy Policy
WHO WE ARE



www.m-panels.com, www.manthanservices.com, www.manthansurveys.com, www.manthanpanels.com are owned and operated by Manthan Software Services Limited, a leading international marketing research and marketing consulting company in Bangalore, India. We subscribe to the privacy, confidentiality, and ethics policies of these professional marketing and marketing research organizations:


  • Marketing Research Association (MRA)
  • World Association of Research Professionals (ESOMAR)
INFORMATION WE COLLECT FROM YOU



We collect information from you during the registration process and during the survey process.


During our registration process, we collect information about you. We also collect the IP address of the computer you used at the time you registered and confirmed your registration.


We also gather information on your practice such as education, specialty, number of patients, surgeries performed type of practice, and your Internet speed, and computer capabilities to help us prescreen members for certain surveys.


Additional information may also be requested when you participate in surveys.


None of the information collected in surveys is reported by the names or addresses of members. Your individual information is always placed into anonymous, statistical summaries that are used in marketing research. No one outside of Manthan will ever know how you personally answered any of the questions in our surveys.

HIPAA AND GDPR COMPLIANCE



Your identity and responses will remain anonymous, and this information will be in full compliance with the Health Insurance Portability and Accountability Act. (HIPAA) and GDPR guidelines.


To protect public health, the FDA carefully reviews possible medication side effects and other adverse events (AEs). Our client – the research sponsor – is required to report safety and adverse event information involving its products to regulatory authorities upon becoming aware of such information. Therefore, we will forward any adverse event information immediately to the research sponsor. We are required to forward such information even if you have already reported it directly to the drug manufacturer or to an appropriate regulatory authority. In certain exceptional situations, the research sponsor may request further information, and we may need to share your contact information with them. We will notify you if this is the case.


The personal data collected is strictly as per the need of the research, Manthan will implement appropriate technical and organizational measures to ensure the protection of your personal data against unauthorized disclosure or access; will only retain personal data for a limited and fixed period after the end of the research.


Your rights towards personal data are:


  • You having the right to being informed
  • You having the right to access of your data as and when requested
  • You having the right to rectification of your data
  • You having the right to erasure of your data
  • You having the right to restrict processing
  • You having the right to data portability
  • You having the right to object
  • Rights in relation to automated decision making and profiling

Please note that your responses, with the possible exception of those containing information relating to possible AEs, are strictly confidential. All feedback will be aggregated before sharing it with the research sponsor, and none of your comments will be directly attributable to you.


This survey is run via a secure server; all information held on this server is protected from external sources.


For any enquiry regarding the process of your personal data, or to exercise your rights, you can contact the Data Protection Officer of Manthan by email: dpo@manthan.com .

HOW WE USE YOUR INFORMATION



We use information about you, your educational and professional data to determine whether you qualify to participate in a particular survey.


We use your email address to invite you to complete surveys and to notify you of news regarding the Manthans Panel Operations.


We use your name and address to send you incentives to which you are entitled.


We use personal information gathered during surveys to analyze the survey results..


We use your personal information to verify you are who you say you are, and live where you say you live. Any evidence of false or dishonest information will result in the permanent loss of your membership.


We may use your contact information, such as email address, registration data and IP address to verify the opt-in nature of our email list when asked to do so by an Internet Service provider.

WHO WE SHARE YOUR INFORMATION WITH



Your answers to our surveys are grouped with the answers of other people and reported to our clients as statistical summaries.


None of your answers to surveys are ever reported in conjunction with your personal information.


No one outside of Manthan will ever know how you personally answered any of the questions in our surveys.


We dont share your personal information with any third parties, no client, no business partner, or other organization. Manthan does not sell or rent your personal information to anyone.


We may contract with an email service provider to help us send email invitations to surveys. In such cases, we will have a non-disclosure agreement with the email service provider to ensure your contact information is protected and is not misused.

HOW YOU CAN CONTROL YOUR INFORMATION



You may "opt-out" of giving personal information at any time when taking a survey. You may also update or delete your personal information at any time.


Once you join our panel and receive invitations to complete surveys, you are under no obligation to complete those surveys. You can simply choose not to respond


If you start taking a survey and are asked questions you do not wish to respond to, you may simply stop taking the survey at any point.


Once you have registered, you may safely update or delete your membership (and all of your personal data) online at any time.

HOW WE SECURE YOUR INFORMATION



We consider the protection of all personally identifiable information we receive from our website visitors and subscribers as critical to our corporate mission. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information. In order to try to minimize this risk, we encrypt all information that you submit using the Secure Sockets Layer (SSL) protocol.


Private data about you and your practice (name, email address, street address, phone number, specialty education, etc.) is strictly confidential and protected at all times.

USE OF INTERNET TECHNOLOGY ("COOKIES" AND LOG FILES)



"Cookies" are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. Cookies are used by thousands of websites to make your life as a web user much easier. There are occasions where we may use cookies. For example, we may use cookies to track registrations back to any affiliate site that may have referred you, and we may use cookies to track advertising results.


Like many website servers we gather information in our log files. Information gathered in log files includes Internet protocol (IP) address, browser type, Internet service provider (ISP), referring and exit pages, platform type, date and time stamp, and number of clicks while onsite.


Log-file information is not linked to any individually identifiable information, and is used only to administer our systems, to make improvements to our website, and to determine the success of advertising campaigns.

COMMUNICATIONS FROM THE SITES



We send an email (generated by an auto-reply system) to all new members to confirm their registration.


We send emails to members from time to time inviting them to take surveys.


We regularly send emails to members for special occasions (holidays, birthday) and to make announcements regarding system updates.


We communicate with users by email on a case-by-case basis to answer their customer service-related questions.

LEGAL DISCLAIMER



We make every effort to preserve user privacy. It is possible, in rare instances, that your personal data might need to be disclosed, if required by law and if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or a legal process served on our website. If this should ever occur, we will attempt to notify you in advance so that you can take legal action to protect your personal information.

LINKS TO OUTSIDE SITES



The Manthan Panel Services Sites contain links to other websites. While these websites might be of interest to you, please note that their privacy policies may differ from ours. We encourage you to read the privacy statement of each site you visit.

QUESTIONS AND CONCERNS



For more information, questions or concerns regarding our data-protection practices and our Privacy Policy, please contact our Manthan Panels Team at


Manthan Panels.


Manthan Software Services Limited.


40/4 Lavelle Road


Bangalore 560001, Karnataka, India


Email: privacy@m-panels.com


For more information about Internet privacy and the privacy guidelines we follow:


  • Safe Harbor Overview
  • Safe Harbor Privacy Principles
ENFORCEMENT OF PRIVACY POLICY



If you believe we have violated our stated Privacy Policy with respect to personal information you have entrusted to us, we urge you to contact our Manthan Panels Team so we may investigate your complaint.